Asset Management & Engineering
350 daily calls filtered through AI, freeing the engineering team for deep, focused work.
The challenge
The team was interrupted every five minutes by a flood of 350 calls a day, everything from spam and basic FAQs to genuine high-value leads and manual hardware monitoring alerts. The constant disruption made focused engineering work impossible.
How we solved it
We implemented a knowledge-base-powered AI agent that now handles all 350 inbound calls. It resolves FAQs instantly, filters out spam, and navigates genuine leads to the right channel, triggering a WhatsApp message, an email, or a routed voice call depending on intent.
We also built a bridge between the client's legacy hardware and modern monitoring systems. Instead of manual phone-based checks, the units now communicate directly with the company's software via AI, providing real-time operational logs and health data.
Before and after
What we delivered
AI Lead Gatekeeper
A knowledge-base-powered agent that handles 350 inbound calls, resolves FAQs instantly, and routes leads via WhatsApp, email, or voice.
Legacy Bridge
Integrated legacy hardware into a smart monitoring system, so the units talk directly to the company's software via AI instead of manual checks.
Smart Monitoring
Automated systems that track asset health and log data without human intervention, so nothing across the portfolio gets missed.
The result
The client now has total clarity over their sales and maintenance pipelines. Removing 350 daily calls and automating the hardware logs has handed the engineering team back hours of productive time every day, and they can scale the asset portfolio without adding to front-of-house or engineering workload.
“Working with Pattern Systems was a great experience. It felt like they actually cared and they were really good at identifying problems within the business that we weren't able to see ourselves. They were great at explaining things in a way that made sense, they even trained our staff on what they'd implemented, and the ongoing support has been great.”
Services used
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